Q: What is FRiENDi mobile Connect?
A: FRiENDi mobile Connect is an Android VoIP app which will allow customer to make calls at a very affordable rate. It also comes with free app-to-app calls and messaging to even make the communication much more affordable to you.
Q: With FRiENDi mobile Connect, I can make calls to normal phone number, either mobile number or fixed line number?
A: Yes, for example in Malaysia, you can call to any FRiENDi mobile SIM number, or to any other telecom operator in Malaysia
Q: What is free app-to-app calls and messaging?
A: If you call your friend using FRiENDi mobile Connect and your friend is also FRiENDi mobile Connect users, you will be able to call him/her at the app, i.e. the call will be terminated at his/her side at the FRiENDi mobile Connect app, hence the word app-to-app. There is no charge to you if you place the call via app-to-app. Same goes to messaging, you will be able to send text to your friend over this app and your friend will receive the text at the app too. There is no charge for this.
Q: I have downloaded FRiENDi mobile Connect, what’s next?
A: You have to have an active FRiENDi mobile SIM card. When you sign up for the first time, you will be asked to key in the FRiENDi mobile SIM number. If the SIM number you key in is not the same as the one in the phone or you are using dual SIM phone, you will receive verification code through SMS.
Q: After I signed in with my FRiENDi mobile number, do I have to add my friends who are already FRiENDi mobile Connect customers manually?
A: Not necessary. FRiENDi mobile Connect will automatically detects them and show them to you. You only need to click the star button at the Contacts tab within FRiENDi mobile Connect app to know anyone who has joined FRiENDi mobile Connect.
Q: How to make local or international call using this app?
A: First, make sure you have a good data connection and sufficient FRiENDi mobile credit balance. Then, go to Calls tab, click the keypad button at the lower left corner of the screen, key in the phone number you’d like to call and press the call button.
Q: FRiENDi mobile Connect app can only be used when it has data connection?
A: Yes, regardless of the source of data connection. You can use the FRiENDi mobile Connect app to make local/international calls or free app-to-app calls/messaging under WiFi connection or any cellular data network.
Q: If I make free app-to-app calls and is using FRiENDi mobile data, do I need to pay for the data usage?
A: Yes, you still need to pay for the data usage although the call is free. Please ensure that you are subscribed to any data plan so that you don’t fall into pay as you use data rate. We are giving currently 50% extra data for any data plan.
Q: What is the consumption of the data usage for 1 minute call?
A: Theoretically, it will be in the range of 1 – 2 MB for 1 minute call.
Q: Can I buy data plan to be used only for FRiENDi mobile Connect app?
A: No, if you buy data plan, it will be used automatically by all apps installed in the phone
Q: What happens if my data plan is fully consumed midst call?
A: The data usage will be taken from the monetary balance with the rate of RM 0.075 / MB. And if your monetary balance is fully consumed, you will not be able to continue with the call, unless you are calling free app-to-app and is using other source of data connection.
Q: What about messaging and SMS through FRiENDi mobile Connect, does it require data connection too?
A: Yes, all functionalities in FRiENDi mobile Connect requires data connection.
Q: How can I send normal SMS through FRiENDi mobile Connect?
A: To send normal SMS through FRiENDi mobile Connect app, you need to open the contact to whom you’d like to send SMS to, and then tap on the message icon next to the mobile number you’d like to send the message to.
Q: How to purchase credit for my FRiENDi mobile Connect account so that I can make local/international calls?
A: You may purchase any FRiENDi mobile reload voucher and add it to the FRiENDi mobile Connect account through “Check Balance” screen at the FRiENDi mobile Connect app. Reload voucher and soft-pin can be purchased at all FRiENDi mobile dealers, 7eleven and all ePay merchants. Alternatively, you may purchase flexi reload or reload online to your FRiENDi mobile SIM number.
Q: If I am out of Malaysia, but manage to get data connection, would I still be entitled for the low IDD rate?
A: Yes, you will be able to enjoy the low IDD rate from wherever you are.
Q: Will I be able to receive calls when I am outside of Malaysia?
A: If your friends call you from within the app and choose app-to-app call, you will be able to receive the call freely although you are roaming. However, if your friend call you to the SIM card, then you will be subject to normal roaming charges.
Q: How to automatically place all my calls through FRiENDi mobile Connect without having to open the app first?
A: You could enable the Call Intercept setting, from the menu button, tap Settings, tap Call Settings, and tap International Calls, select Always call via FRiENDi mobile Connect. Do the same thing for National Calls.