Privacy Policy

Ceres Telecom Sdn Bhd (959540-V), a company operating under the trade name “FRiENDi” in Malaysia (“FRiENDi”) respects your privacy in relation to your personal information and acknowledges that your personal information is important to you. FRiENDi is committed to protection of your personal information. FRiENDi observes the requirements of the Personal Data Protect Act 2010, and the code rules provided under General Consumer Code of Practice for Communications and Multimedia Industry Malaysia, provisions issued under the Communications and Multimedia Act 1998 and other applicable privacy laws in Malaysia. FRiENDi carefully safeguards the use and processing of your personal information.


The privacy policy statement herein contains terms and conditions (“Privacy Terms”) which forms part of and shall be read together with all other terms and conditions provided by FRiENDi. By your subscription and/or use of the Service provided by FRiENDi, you acknowledge, represent and agree that you have at all times read, fully understood, accepted and agreed to be bound by the Privacy Terms. Further, you undertake to review FRiENDi’s website or any materials provided by FRiENDi on a regular basis for any amendments, revocations, variations or modifications. Furthermore, you have accepted, consented and agreed to FRiENDi’s use and processing of your personal information.


The Privacy Terms are subjected to amendments, revocations, variations or modifications at anytime and in whatsoever manner by FRiENDi without any reason or any prior notice. You have the right to request access to and to request correction of the personal data and contact details of the data user if there are any inquiries or complaints on the personal data.


FRiENDi collects information which are as stated below. The list of types of information stated below is not exhaustive. FRiENDi may request for additional types or subject of information from time to time for the purposes stated in Clause 5 below.

4.1 your name, date of birth, place of birth, gender, nationality, race, language;

4.2 your identification number (eg. National Registration Identity Number, Passport Number and Company
          Registration Number);

4.3 your contact details such as but not limited to email address, telephone number, fax number and postal

4.4 your interest and hobbies;

4.5 your communications with us in whatsoever forms, which includes but not limited to, recording of telephone
          conversations, email correspondences, any of your entry of information at FRiENDi’s official website at

4.6 any details arising from any of your use or related to any of your use of the Service provided by FRiENDi.


FRiENDi’s use and processing of your personal information are for the following purposes:-

5.1 for administration, functional, operational or technical purposes which are essential or incidental to the
          provision of the Services by FRiENDi;

5.2 for research and development relating to promotion, advertising, marketing, sales and provision of Service by

5.3 for promotion, advertising, marketing and sales activities carry out by FRiENDi in order to provide a better
          Service to you;

5.4 to prevent fraud, misuse and unlawful conducts;

5.5 to comply with any of the terms and conditions provided by FRiENDi.

5.6 to comply with any applicable laws in Malaysia.

5.7 to comply with any direction or instruction or request by the authorities.


FRiENDi does not sell your information to any third party. However, in the provision of the administration, function, operation and technical Service by FRiENDi, it is essential and incidental that your personal information may be disclosed to the following third party:-

6.1 FRiENDi’s agents, dealers and representatives;

6.2 FRiENDi’s third party contractors or suppliers;

6.3 FRiENDi’s third party network facility and service providers who collect and store your personal information;

6.4 FRiENDi’s third party contractors or agencies in carrying out research and development for promotion,
          advertising, marketing and sales purposes or implementing promotion, advertising, marketing and sales
          activities all belonging to FRiENDi;

6.5 FRiENDi’s professional advisors which includes but not limited to accountants, auditors, tax advisors and

6.6 any authorities.


You may only exercise your right to either provide or withhold your personal information if the personal information requested by FRiENDi is with an option in which you may exercise such rights.


FRiENDi adopts and implements reasonable measures which ensure the security and integrity of your information. However, FRiENDi cannot guarantee the loss, misuse or change of your information caused by third party outside the control and supervision of FRiENDi or through fraudulent, misuse and unlawful conduct or use of the internet.


You warrant and represent that your information which you have provided to FRiENDi are accurate, complete and updated at all times. You shall continue to maintain accurate, complete and updated information with FRiENDi by informing FRiENDi of any new information or change of information in which you have provided to FRiENDi.


You may contact FRiENDi at Customer Care Number 011-38123456 on change of your information or in order to access to your information.


The definition of the words contained herein this Policy Terms are the same as that stated in the “FRiENDi Prepaid Service Terms and Conditions” and in addition thereof the following word(s) in the Policy Terms shall have the following meaning:

(a) “authorities” means any Government, quasi-government organisation or non-government organisation or entity
          at local, municipal, State or Federal level having competent authority or jurisdiction under any the laws of
          Malaysia or exercising regulatory or supervisionary powers or duties under such laws;

(b) “information” means your personal information in which you provide to FRiENDi;

(c) “use and processing” means collecting, recording, holding, storing and disclosing of your personal information
          and include organising, adapting, altering, retrieval, consultation, disclosure, dissemination, aligning,
          combining, correcting, erasing or destroying of your person information.
Terms and Conditions
- FRiENDi mobile Prepaid Service

- Best Mobile Prepaid Service

- Book A FRiENDi mobile Number Promotion

- Reload Bonus Reward Programme

- MNP Free Airtime Promotion

- FRiENDi Airbag

- FRiENDi Bundles

- Pakistan Free Data Promotion

- Special Deal Freebies

- Special IDD Promotion

- FRiENDi mobile Connect App

- FRiENDi mobile Connect App – Chatter Pack

- Reload and Get Free Local Minute Promo

- Reload and Get Free IDD Minute Promo

- Reload and Get Free Data Promo

Customer Charter
We are highly committed to ensure what you can and should expect from our products, services and people.

We have developed 5 commitments to deliver to you an outstanding customer experience. This charter will be regularly reviewed and updated to reflect improvements in our processes and procedures.

Our commitments: -
(1) Transparency of products
(2) Continuous improvement in our Customer Care
(3) Prompt response for enquiries and complaints
(4) Your right to privacy
(5) We respect our customers

1. Transparency of products

We are always committed in ensuring that any disclosure of our products and services is fair and accurate. We will be open, honest and transparent with you, making sure all communications are in easy to understand plain language with no hidden clauses or undisclosed information.

Our tariff rates and price plans are available to all here on our website and if additional term and conditions are applicable to any service then we point this out in advertising and sales materials

2. Continuous improvement in our Customer Care

Through customer feedback and interaction, we will develop and improve our experience in dealing with you.

FRiENDi mobile will ensure any interaction with you will be enjoyable, enriching and hassle free. We have put in place processes that allow us to monitor our performance and measurements that will identify areas for staff training and development to help us improve customer experience.

3. Prompt response for enquiries and complaints

We welcome and encourage customer enquiries, feedback and complaints from any mode of communication, for example via our customer care line 01138 123456 or via social media Facebook.

In an effort to address any concern or answer any questions our customers may have, we endeavour to ensure that we have trained staff to provide prompt and satisfactory response.

4. Your right to privacy

We recognise that privacy of our customer’s personal information is a fundamental element of trust and confidence. We recognise the critical importance of ensuring that sensitive records and the data we hold about our customers remain secure.

Please view our privacy policy for further details of our commitment towards ensuring our customer’s privacy.

We do use our databases to communicate information which our customers may need to be aware (such as schedule maintenance of our system) or marketing information that maybe of interest and use to our customers and may ultimately benefit them.

5. We respect our customers

All FRiENDi mobile employees will treat you with respect, courtesy and professionalism at all times. We have monitoring processes and procedures whereby you can report any instances of unethical sales or customer are behaviour you may experience.
Terms Of Services
Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using FRiENDi mobile Dealer Applications (hereinafter referred to as "the Dealer Apps") operated by Ceres Telecom Sdn. Bhd. (hereinafter referred to as “CTSB”, "us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Dealer Apps.

By accessing or using the Dealer Apps in any manner, including, but not limited to, visiting or browsing the Dealer Apps or contributing content or other materials to the Dealer Apps, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.

Intellectual Property

The Dealer Apps and its original content, features and functionality are owned by CTSB and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The Information is not supplied for the purposes of giving you investment or financial advice and should not construed as an offer to sell, a solicitation to buy, or an endorsement or recommendation by us or any company.

The Information is delivered “AS IS”, and all representations or warranties, whether express or implied, including warranties or conditions for fitness for a particular purpose, merchantability, accuracy or completeness, title and non-infringement, are hereby disclaimed.


We may terminate your access to the Dealer Apps, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Dealer Apps may contain links to third-party sites that are not owned or controlled by CTSB.

CTSB has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Malaysia.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Dealer Apps. Your continued use of the Dealer Apps after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Dealer Apps or discontinue any use of the Dealer Apps immediately.

Contact Us

If you have any questions about this Agreement, please contact us.